FAQs

We are located in Canada!

WHERE DO MY PRODUCTS COME FROM?

We currently have warehouses and shipping facilities in Australia, Canada, United States & Hong Kong and Guangdong, China.  We try our best to ship from the warehouse closest to you or based on stock availability.

Note that your products will be, at times, shipped separately due to one item being available first. We want to ship each item to you as fast as possible.

SIZING

HOW DOES SIZING WORK?

All products have a standard size charts available. Please use these charts to determine your best fit. As our suppliers tend to be from Asian origin, sizing may vary different. To put this into perspective: An Asian M can be a US XS or S so using the size charts is very important. That being said, there are times where you will receive the item with the labeling for the Asian size but please do not be alarmed by that. Please allow up to 1-3CM discrepancy as each garment is hand measured.

Should you have any questions about sizing feel free to contact us via info@mugensoul.com.

SIZE CHARTS

Size Charts should be available on all items. If there is no size chart, please let us know and we can rectify this immediately.

All size charts are in CM. For your reference: 1 inch is the equivalent to 2.54 cm
Please allow for 1-3cm error as most items are measured by hand.

I ORDERED AN L BUT RECEIVED AN XL/XXL/3XL ?

As mentioned before, at times you may receive the Asian size equivalent. In some instances, our suppliers use US/EU size so you will receive the size label for the size you chose and in other instances you will receive the Asian counterpart. Always refer to the size charts or ask us for help if you are not sure what size to order. In short, the size tag is not as relevant as the actual fit

SHIPPING INFORMATION

WHERE DO YOU SHIP TO?

We're proud to say that ship worldwide for FREE!

ORDER PROCESSING

We generally take 2-5 business days to process our orders and co-ordinate with our warehouse and shipping departments to get your parcel shipped!

SHIPPING FOR AUSTRALIA, UK & USA

For our Australian, UK & US clients we offer an estimated delivery time of 12-25 working days. Although we generally beat these estimates, certain things like delays at customs, air line transfer, or processing time can effect delivery time.

REST OF THE WORLD

For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for "Rest of the World" clients.

CUSTOMS & DUTIES

Due to the global nature of our business we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive to your country. Although, we do mark our items as low value gifts to avoid such fees; you may still need to pay custom fee or taxes.

TRACKING INFORMATION

TRACKING

We give you the ability to track your order right through our site. All you require is your tracking number.

If you don't know what your tracking number is follow these steps:

Log in to your Mugen Soul account
Navigate to your order
Click on the individual item's tracking number and you should be routed to it's corresponding tracking package.

Please click here to be navigated to our tracking system here

MY TRACKING NUMBER IS NOT WORKING
Your order is shipped once our warehouse has packaged it and sent it to the courier. You will receive an email with your tracking number. Some delivery service require up to 7 business days for your tracking number to resolve. Additionally, Tracking does not update while it is in transit via air and will only update when it reaches the local destination when it is picked up by your local courier.

RETURNS/EXCHANGES AND CANCELLATION POLICY

Please see our policy here. Should you have any questions about this policy contact us at info@mugensoul.com 

CANCELLATION POLICY
We cannot guarantee any cancellations or changes once the order has been fulfilled. We will try our best to accommodate your request at our discretion. 

PAYMENT METHODS

PAYMENT PAYMENT TYPES

We accept all major credit cards, Apple Pay, Google Pay & PayPal.

Please note you do not need a PayPal Account To pay.

CURRENCY CONVERSION

All of our products are listed in USD and transactions are finalized in USD. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that! Your currency will simply convert to USD upon paying.