Shipping Information
ORDER FULFILLMENT
Due to the impact of COVID-19, our estimated shipping times may be impacted. Please allow some extra time for delivery.
Orders are usually dispatched within 2-3 days.
We currently have warehouses and shipping facilities in United States and Hong Kong and Guangdong, China. We try our best to ship from the warehouse closest to you or based on stock availability.
Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-4 working days to show the correct location of your package.
You can contact our customer support at info@mugensoul.com for an accurate update of your order.
DELIVERY TIME
United States
Free Shipping
7-16 Business Days
United Kingdom, Australia, Canada
Free Shipping
8-20 Business Days
Rest of Europe & New Zealand:
8-22 Business Days
Japan, South Korea, Hong Kong & Macau:
Free Shipping
5-25 Business Days
Rest of the World:
Free Shipping
15-25 Business Days
Money Back Guarantee
If you do not receive your order within 30 business days (not including delays caused by customer) Mugen Soul Streetwear will offer a full refund or free replacement parcel.
Please note that orders may be delayed for the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- An order which requires customization.
- An order is shipped to remote country, rural area or P.O Boxes.
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country ( This is very rare but can happen).
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.