Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since you've received your item(s) as according to the tracking information; unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not accept returns for incorrect sizing unless it is a mistake on our end. You are responsible for selecting the correct size. Size charts are available for each product with the exception of one size fits all items. In the event you do receive the incorrect size you are required to send us a photo of the label and we will match it with your order. Please contact us if you ever need help with sizing. We do not issue refunds if you order the incorrect size.

To complete your return, we require a receipt or proof of purchase or order confirmation.

Please do not send your purchase back to the manufacturer. Please email us at info@mugensoul.com for an authorization number. Return(s) without the this number will be voided.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund is issued via Original Payment Method

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business day(s)

Late or missing refunds (if applicable)

Some banks/credit card companies require up to 10 days to process refunds but majority of the time you should receive your funds in a shorter time period. 

Please contact your payment provider to verify the refund if we have already sent you a refund notice but you are yet to receive the funds.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mugensoul.com for further assistance.


Shipping Information (For Return Products)

To return your product, you must email us at info@mugensoul.com to arrange for shipping. Depending on your location we offer a return warehouse in Hong Kong or  Canada. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations (if applicable)

If you wish to cancel your order, you may do so within 24 hours of your purchase. We ship our items within 2-3 business days. Once your package is in transit, we are no longer able to cancel the package. However, you may apply for a return via our Returns Process.